We especially wanted you to know our relationship with Scott during the complete process.
We immediately liked Scott from the beginning. We had visited one of your competitors before contacting SWH. They were more interested in trying to tell us what we need, not what we wanted. Scott was interested in what we wanted. He worked very hard to get us a design that we wanted.
Scott became a trusted confidant demonstrating the following guidelines:
• Honesty and Integrity
• Always courteous, always helpful
• A pleasure to work with
• Always prompt and professional in dealing with any issues.
• Strived to give us a quality product.
• During any of our anxiety, Scott was "Cool Hand Luke", he always resolved the situation.
• Although we had a contract, we always trusted Scott to do the right thing - he always did. (Hard to find this kind of quality in people these days)
• We consider Scott to be part of our extended family.
Scott is a wonderful asset to your company. We know under his leadership that you will continue to have a highly successful business.
